Refund policy and terms of service
Refund policy and terms of service
Home / Refund Policy
Home / Refund Policy
Return & Exchange Policy
Return & Exchange Policy
At Maharani Material, we strive to provide high-quality materials for your creative needs. If you are not satisfied with your purchase, we offer a straightforward exchange process.
At Maharani Material, we strive to provide high-quality materials for your creative needs. If you are not satisfied with your purchase, we offer a straightforward exchange process.
Exchange Terms
- Timeframe: You have the option to exchange items purchased from our website within 2 days of receiving your order.
- Immediate Inspection: We request all customers to carefully check their orders upon delivery. Any damages or shortages must be reported immediately.
- Damage Reporting: In case of damage, please inform us within 2 days of delivery. Complaints received after this window will not be taken into consideration.
- Proof of Damage: To process your claim, you must provide clear photographs of the damaged product as proof via WhatsApp or Email.
Conditions for Return/Exchange
- Original State: The buyer is responsible for arranging the return of items in their original form. Items must show no visible signs of usage or wear.
- Packaging: Whenever possible, items should be returned in their original packaging.
- Hygiene & Quality: All items must be unused, unwashed, and in their original condition with all tags intact. We will not entertain returns for items that are broken, tampered with, or show worn-out signs.
- Partial Returns: We do accept partial returns (returning selected items from a larger order).
Refund Policy
Our refund process begins once the returned products are received and inspected at our warehouse.
- Prepaid Orders: For items purchased via Credit Card, Debit Card, or Net Banking, the full invoice amount (including taxes) will be refunded to the original payment account.
- Store Credit Option: Alternatively, customers can opt for a Discount Coupon of the same value to be used for their next purchase.
- COD Orders: For Cash on Delivery orders, you must provide your bank account details. The refund transfer will reflect in your account within 7 working days.
Exchange Terms
- Timeframe: You have the option to exchange items purchased from our website within 2 days of receiving your order.
- Immediate Inspection: We request all customers to carefully check their orders upon delivery. Any damages or shortages must be reported immediately.
- Damage Reporting: In case of damage, please inform us within 2 days of delivery. Complaints received after this window will not be taken into consideration.
- Proof of Damage: To process your claim, you must provide clear photographs of the damaged product as proof via WhatsApp or Email.
Conditions for Return/Exchange
- Original State: The buyer is responsible for arranging the return of items in their original form. Items must show no visible signs of usage or wear.
- Packaging: Whenever possible, items should be returned in their original packaging.
- Hygiene & Quality: All items must be unused, unwashed, and in their original condition with all tags intact. We will not entertain returns for items that are broken, tampered with, or show worn-out signs.
- Partial Returns: We do accept partial returns (returning selected items from a larger order).
Refund Policy
Our refund process begins once the returned products are received and inspected at our warehouse.
- Prepaid Orders: For items purchased via Credit Card, Debit Card, or Net Banking, the full invoice amount (including taxes) will be refunded to the original payment account.
- Store Credit Option: Alternatively, customers can opt for a Discount Coupon of the same value to be used for their next purchase.
- COD Orders: For Cash on Delivery orders, you must provide your bank account details. The refund transfer will reflect in your account within 7 working days.